Question: Do you offer airport pick-up and drop-off services?
Answer: Yes, we provide airport pickup and drop-off services at the stated rates. (Click here for more details)
Question: Can I choose my own itinerary or destinations?
Answer: Yes, you can choose your own destinations. Please inform us at least 15 days before your arrival in Thailand.
Question: How is the price calculated? Is it by day or by hour?
Answer: We offer two pricing options: 1) Full-day tour rates, and 2) One-way trip rates to specific destinations of your choice. For full-day tours, the service duration is 10 hours per day, starting from the time you are picked up from your accommodation.
Please note that the total cost may vary depending on the package. We are flexible and happy to accommodate your needs, so kindly let us know in advance.
Question: Is a tour guide included in the service?
Answer: Normally, we don’t include a tour guide, but if you need one, we can arrange it for you (you will need to pay the guide fee separately).
Question: Does the driver speak English?
Answer: Most of our drivers can communicate in basic to intermediate English.
Question: How can I make an advance booking?
Answer: You can email us at friendlythaidriver@gmail.com to book in advance, or use our partner apps to make a reservation.
Question: If I would like to book a tour vehicle with Friendly Thai Driver, how much is the required deposit?
Answer: Of course! To confirm your booking with us, we kindly ask for a 30% deposit based on the total price of your selected tour program or your customized route.
Question: Can I cancel or reschedule the trip?
Answer: Yes, you can cancel or reschedule for free if you inform us at least 15 days before the trip.
Question: Do you provide services for families or large groups?
Answer: Absolutely! We have vehicles available that can comfortably accommodate 1 to 10 passengers.
Question: What type of vehicle is used? Is it air-conditioned?
Answer: The majority of our fleet consists of SUVs, but we also provide vans to accommodate larger groups. Every vehicle is spacious, spotless, and equipped with full air-conditioning to ensure a comfortable ride.
Question: What documents do I need to prepare for booking?
Answer: We will need your flight information (arrival and departure dates/times) and the name of your accommodation.
Question: Is passenger accident insurance included?
Answer: Accident insurance is optional. If you choose to add it, there will be an extra fee, and we will need a passport photo page for each passenger.
Question: Can you take us to destinations outside the city/province?
Answer: Yes, we can take you to destinations outside the city. We can plan a custom route based on your interests.
Question: What are your operating hours?
Answer: We are flexible with the start time. The standard duration is 10 hours including pick-up and drop-off.
Question: Can you pick up customers from their hotel or accommodation?
Answer: Yes, we’re happy to provide free pick-up and drop-off from your hotel or accommodation.
Question: Do you provide drinking water or snacks in the car?
Answer: For your safety, we typically provide only bottled drinking water during the trip. We do not offer snacks or other food items to help avoid any potential food allergies or health concerns.
